Acceptable Use and Community Standards

Effective Date: April 1, 2026

This Acceptable Use Policy & Community Standards document ("Policy") applies to all Users and Service Partners on the Wizcart Platform. It is incorporated by reference into the Wizcart User Terms of Use and the Wizcart Service Partner Terms of Use.

These standards exist to maintain a safe, respectful, and trustworthy marketplace for everyone. They are marketplace participation standards, not workplace rules or employer-imposed policies.

1) General Standards

All participants on the Wizcart Platform agree to:

treat all other participants with respect, courtesy, and professionalism;
communicate honestly and in good faith;
comply with all applicable federal, provincial, territorial, and local laws;
respect the safety, privacy, and property of others; and
use the Platform only for its intended purpose.

2) Prohibited Conduct

The following conduct is prohibited on the Platform. This list is illustrative, not exhaustive:

2.1 Safety & Physical Conduct

Physical violence, threats of violence, or intimidation.
Sexual harassment, assault, or unwanted physical contact.
Appearing to a booking under the influence of drugs or alcohol.
Bringing weapons to a service location.
Knowingly exposing others to communicable diseases.

2.2 Discrimination & Harassment

Discrimination based on race, colour, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, or any other characteristic protected by applicable law.
Verbal abuse, slurs, or derogatory language.
Persistent unwanted contact after being asked to stop.

2.3 Fraud & Misrepresentation

Creating a false or misleading account or profile.
Misrepresenting qualifications, credentials, licenses, or insurance.
Submitting falsified reviews, ratings, or feedback.
Manipulating search rankings, booking systems, or promotional programs.
Filing false disputes, chargebacks, or refund requests.

2.4 Financial Misconduct

Circumventing the Platform's payment system (e.g., soliciting or accepting off-platform payments for Platform-booked services).
Money laundering or use of the Platform for illegal financial activity.
Unauthorized use of another person's payment information.

2.5 Platform Integrity

Scraping, crawling, or automated data extraction from the Platform.
Reverse engineering, decompiling, or disassembling Platform software.
Transmitting viruses, malware, or malicious code.
Interfering with the Platform's security, availability, or operation.
Creating multiple accounts to circumvent restrictions or suspensions.

2.6 Content Standards

Posting obscene, pornographic, or sexually explicit content.
Posting content that promotes illegal activity.
Posting content that infringes third-party intellectual property rights.
Posting personally identifiable information of others without consent.
Spam, unsolicited commercial messages, or chain letters.

3) Additional Standards for Service Partners

Service Partners are independent businesses and are solely responsible for the quality and legality of their Services. As marketplace participants, Service Partners are additionally expected to:

maintain valid licenses, permits, and insurance as required by applicable law;
represent their skills and qualifications accurately;
honour booking commitments to the extent reasonably possible;
communicate proactively with Users about booking changes; and
comply with all applicable health, safety, and professional standards.

For clarity: These expectations are marketplace participation standards that exist to maintain trust among marketplace participants. They do not constitute employer instructions, performance requirements, or employment-related directives. Service Partners retain full autonomy over how they conduct their businesses.

4) Additional Standards for Users

Users are expected to:

provide safe, lawful, and reasonably clean premises for in-home Services;
be present or make appropriate arrangements during Services;
communicate any special requirements, access instructions, or safety concerns before the Service; and
respect the Service Partner's time and boundaries.

5) Reporting Violations

If you experience or witness a violation of this Policy:

In-app: Use the "Report" feature on the relevant profile, booking, or message.
Email: Contact support@wizcart.com with details and any supporting evidence.

All reports are reviewed confidentially. Wizcart will not retaliate against anyone who reports a violation in good faith.

6) Consequences

Violations of this Policy may result in one or more of the following actions, at Wizcart's discretion:

a warning or reminder of the applicable standard;
temporary suspension of account access;
permanent deactivation of the account; or
reporting to law enforcement where warranted.

The specific action taken will depend on the nature and severity of the violation, the participant's history, and applicable law. For Service Partners, deactivation will be handled in accordance with the deactivation provisions in the Service Partner Terms of Use (including the 14-day notice requirement where applicable).

7) Changes

We may update this Policy from time to time. Material changes will be communicated through the Platform.

8) Contact

Questions about this Policy? support@wizcart.com