Service Partner Code of Conduct

Effective Date: Apr 1,2026

This Code of Conduct ("Code") describes the marketplace participation standards for Service Partners on the Wizcart Platform. It is incorporated by reference into the Wizcart Service Partner Terms of Use.

Important: This Code describes marketplace participation standards — the minimum expectations necessary for a safe, trustworthy, and functional marketplace. This Code is not an employee handbook, work rules, or employer-imposed directives. Service Partners are and remain independent businesses at all times. Nothing in this Code creates, implies, or constitutes an employment, agency, or dependent contractor relationship between any Service Partner and Wizcart.

1) Professionalism

As independent businesses representing yourselves on the Wizcart marketplace, Service Partners are expected to:

• present themselves honestly and accurately in their profiles, listings, and communications;
• arrive at bookings at the times they have committed to in their Service Agreements with Users;
• communicate proactively with Users about any changes, delays, or issues;
• perform Services safely and competently; and
• respect the privacy, property, and boundaries of Users.

2) Safety

Service Partners must:

• comply with all applicable health and safety laws and regulations;
• use appropriate personal protective equipment where required;
• not perform Services while impaired by drugs, alcohol, or any substance;
• report any safety issue or incident to both the User and Wizcart support; and
• prioritize the safety of all individuals present during the performance of Services.

For Services involving vulnerable populations (e.g., children, elderly, persons with disabilities), Service Partners must exercise heightened care and comply with all applicable safeguarding laws and professional standards.

3) Legal & Regulatory Compliance

Service Partners are solely responsible for:

• maintaining all licenses, permits, certifications, and insurance required by law;
• complying with all applicable employment standards, tax, and business registration requirements in the jurisdictions where they operate;
• ensuring that any Assistants or subcontractors they engage also comply with applicable law; and
• completing and maintaining background verification as required by the Wizcart marketplace trust and safety standards.

4) Communication

The Wizcart Platform provides in-app chat for communication between Users and Service Partners.

• Recommendation: Wizcart strongly recommends that all booking-related communications be conducted through the in-app chat. Chat logs serve as verifiable records in the event of a dispute.
• Service Partners are free to communicate with Users through any means as part of their independent business operations.
• All communications must be respectful, professional, and free of harassment, threats, or discriminatory language.

5) Financial Integrity

Service Partners must:

• not solicit or accept off-platform payments for Services booked through the Platform;
• not manipulate pricing, bookings, reviews, or search rankings;
• accurately report their tax registration status and provide valid tax identification numbers where required; and
• promptly report any billing errors or discrepancies to Wizcart support.

6) Privacy & Confidentiality

Service Partners must:

• use User personal information (e.g., name, address, contact details) only for the purpose of performing the booked Service;
• not retain, share, or use User information for any other purpose (including marketing or solicitation);
• comply with all applicable privacy laws (including PIPEDA); and
• delete or return User information upon completion of the Service unless retention is required by law.

7) Non-Discrimination

Service Partners must comply with all applicable human rights and anti-discrimination legislation. Service Partners may not refuse to provide Services based on race, colour, religion, sex, gender identity, sexual orientation, disability, age, national origin, or any other protected characteristic.

See the Wizcart Accessibility & Non-Discrimination Statement for details.

8) Consequences

Violations of this Code may result in action in accordance with the Wizcart Service Partner Terms of Use, including warnings, temporary suspension, or account deactivation (subject to the 14-day notice requirement where applicable).

9) Independence Preserved

Nothing in this Code is intended to:

• direct, control, or manage how Service Partners perform their Services;
• establish work schedules, methods, or procedures;
• restrict Service Partners from working on other platforms or in other capacities; or
• create an employment relationship of any kind.

Service Partners determine their own hours, methods, pricing, and business practices in their sole discretion.

10) Contact

Questions about this Code? support@wizcart.com