Question 1

Can I exchange phone numbers with the Service Partner?

Accepted Answer

No. For your safety, all communication must stay inside Wizcart. Use the Wizcart chat and call features. Do not share personal contact details.

Question 2

Why must I keep communication inside Wizcart?

Accepted Answer

Messages on Wizcart create a clear record of all requests and agreements. This protects you in case of disputes, refunds, or safety concerns.

Question 3

Is it safe to pay the Service Partner in cash?

Accepted Answer

No. Paying outside Wizcart goes against Wizcart's Customer Terms of Use. It also removes all platform protections. All payments on Wizcart are processed securely through Stripe. Always pay through Wizcart to keep your transactions safe and traceable.

Question 4

Does Wizcart employ the Service Partners?

Accepted Answer

No. Service Partners are independent contractors. They work independently and are not employees or representatives of Wizcart.

Question 5

Can I book a recurring service (e.g., Monthly Pet Grooming)?

Accepted Answer

Not yet. Right now, Wizcart supports Instant bookings and one-time Scheduled bookings. We are working on adding recurring bookings soon.

Question 6

What is the process to become a Wizcart Service Partner?

Accepted Answer

It is a simple 3-step process. - Sign up and fill in your basic details. - Set your service area, schedule, services, and prices. Then submit for background verification. - Once approved, connect your bank account through Stripe to receive payouts.

Question 7

How do I set my prices and schedule?

Accepted Answer

You have full control. During onboarding, you choose your services, service area, availability, and prices. You can update these later from your profile.

Question 8

What documents are required for the background check?

Accepted Answer

You need to provide - A valid government-issued ID. - Any trade licenses or insurance required for your services. - If your trade does not require a license, proof that you can legally work in Canada or the US. Background checks are done through Certn, our verification partner.

Question 9

How do I get paid?

Accepted Answer

After your background check is approved, connect your bank account through Stripe in Wizcart. Payments for completed jobs go directly to your bank account on a weekly cycle.

Question 10

Can I add team members to handle jobs?

Accepted Answer

If you operate as a business, you can add team members to handle jobs on your behalf. When adding a team member, you must complete a self-declaration. This confirms that you take full responsibility for their actions and verification.

Question 11

What is the Wizcart User Safety Checklist?

Accepted Answer

To stay safe on Wizcart: - Keep all chats and calls inside Wizcart. - Never share personal phone numbers or email addresses. - Check the Service Partner's identity when they arrive. - Report any unsafe or suspicious behavior right away.

Question 12

A Service Partner asked for my personal phone number. What should I do?

Accepted Answer

Decline the request. Remind them that Wizcart requires all communication to stay in Wizcart. This is for your safety and record-keeping. Please report the request to Wizcart Support at support@wizcart.com.

Question 13

How do I report a safety concern?

Accepted Answer

Contact Wizcart Support right away at support@wizcart.com. If you are in immediate danger, call your local emergency services first.

Question 14

The Service Partner damaged my property. What should I do?

Accepted Answer

Service Partners are required to carry their own liability insurance. Raise the issue directly with the Service Partner to start a claim. Wizcart does not provide insurance for property damage. We may help with information and documentation where possible.

Question 15

How do I change my account email or phone number?

Accepted Answer

Once verified, your email and phone number cannot be changed directly. If you need to update them, please reach out to Wizcart Support at support@wizcart.com.

Question 16

How do I delete my account?

Accepted Answer

You can delete your account at any time from the Security & Preferences section in Wizcart. Your account will be removed. Wizcart may retain essential records like order history and identity details for legal and audit purposes. If you have any concerns, reach out to privacy@wizcart.com.

Question 17

Can I cancel a booking I made?

Accepted Answer

Yes. You can cancel a booking at any time through Wizcart. Your refund depends on when you cancel. For full details, see our Cancellation & Refund Policy.

Question 18

Will I be charged a cancellation fee?

Accepted Answer

A cancellation fee may apply depending on when you cancel. This fee helps cover the Service Partner's reserved time. The fee and refund amounts will show clearly before you confirm. For details, see our Cancellation & Refund Policy.

Question 19

What happens if the Service Partner cancels my booking?

Accepted Answer

If the Service Partner cancels, Wizcart will try to find a replacement. If no replacement is available, you will receive a full refund.

Question 20

Can I cancel a job after accepting it?

Accepted Answer

Yes. You can cancel an accepted job when needed. However, accepting a job is a commitment. Frequent cancellations affect your standing on the platform. For details, see our Cancellation & Refund Policy.

Question 21

What happens if I cancel a job?

Accepted Answer

When you cancel an accepted job, penalties may apply. These include refund adjustments and impact on your platform standing. For full details on cancellation penalties, see our Cancellation & Refund Policy.

Question 22

Are there penalties for frequent cancellations?

Accepted Answer

Yes. Wizcart monitors cancellation patterns. Frequent cancellations may affect your visibility, booking access, and account status. For full details, see our Cancellation & Refund Policy.

Question 23

Can cancellation-related refunds affect my payouts?

Accepted Answer

Yes. If your cancellation leads to a customer refund, that amount may be deducted from your future payouts. Related fees may also apply. For full details, see our Cancellation & Refund Policy.

Question 24

Are no-shows treated differently from cancellations?

Accepted Answer

Yes. Not arriving for a confirmed job without cancelling first is a no-show. No-shows are treated more seriously than standard cancellations. They may lead to stronger enforcement actions, including account suspension.

Question 25

How do I request a refund?

Accepted Answer

Go to the Help section in Wizcart and select Raise a Dispute. Fill in the dispute form and submit your refund request. All requests are reviewed based on our Cancellation & Refund Policy.

Question 26

I am not happy with the service quality. Can I get a refund?

Accepted Answer

Service quality concerns should first be raised with the Service Partner directly. Service Partners work independently and are responsible for their work.

Question 27

How long do refunds take to process?

Accepted Answer

Once approved, refunds are processed through Stripe. They typically appear in your original payment method within 5 to 10 business days. Timing depends on your bank or card provider.

Question 28

Are processing fees refundable?

Accepted Answer

Wizcart processing fees are not refundable. Exceptions apply only where required by law or stated in the booking terms.

Question 29

How does the Wizcart Referral Program work?

Accepted Answer

Invite a friend to join Wizcart as a customer or a Service Partner. Once they complete their first order, you both receive a reward: $25 for a Service Partner, $20 for a customer.

Question 30

When do I receive my referral reward?

Accepted Answer

You receive the reward after your friend completes their first order on Wizcart.

Question 31

Is there a limit to how many people I can refer?

Accepted Answer

You can refer multiple friends. Wizcart reserves the right to change or cap rewards at any time. Check the promotional terms for current details.

Question 32

What law governs this agreement?

Accepted Answer

For Canada (excluding Quebec), Ontario law applies. For the United States, Delaware law applies. Disputes are resolved through arbitration where permitted by law.

Question 33

Can Wizcart use the photos I upload?

Accepted Answer

Yes. When you post content on Wizcart, you give Wizcart a license to use it for running and promoting the platform. You keep ownership of your content.

Question 34

Can I opt out of arbitration?

Accepted Answer

Yes. US and Canadian users or partners may opt out within 30 days of accepting the Terms. Send your opt-out request to legal@wizcart.com.

FAQs